Effective Client Communication Strategies: Balancing Transparency and Professionalism
1Abenaitwe Jackline and 2Asiimwe Aisha
1Department of Business Kampala International University Uganda
2Department of Public Administration and Management Kampala International University Uganda
ABSTRACT
Effective client communication is a cornerstone of successful professional relationships, requiring a delicate balance between transparency and professionalism. This study examines various communication strategies used by professionals across multiple industries, identifying common challenges and successful approaches. By analyzing case studies from sectors such as banking and healthcare, the research highlights the significance of clear, empathetic, and responsive communication. The study suggests that while transparency fosters trust and client engagement, professionalism ensures respect and structured interactions. The findings provide actionable strategies for professionals seeking to enhance client satisfaction, loyalty, and overall service effectiveness.
Keywords: Client Communication, Transparency, Professionalism, Trust Building, Service Effectiveness, Client Satisfaction.
CITE AS: Abenaitwe Jackline and Asiimwe Aisha (2025). Effective Client Communication Strategies: Balancing Transparency and Professionalism. NEWPORT INTERNATIONAL JOURNAL OF LAW, COMMUNICATION AND LANGUAGES. 5(1): 16-21. https://doi.org/10.59298/NIJLCL/2025/5.1.1621